FAQs
General
What's in your Digital Wedding Invitation?
- Wedding Invitation Details (e.g. Date, Time, Venue, get directions to Google Maps / Waze)
- Online RSVP form
- Further Details (e.g. Dress code, children, accommodation, transport, SOPs, love quote, etc)
- Gallery (Up to 5 photos)
How do I send the Digital Wedding Invitation to my guests?
You can send the wedding website link to your guests by e-mail, WhatsApp or text and they can RSVP online. Our wedding website can be viewed on any device - desktop, tablet or phone and on any platform: android or iOS.
How do I view guests’ responses?
You will receive an email notification and you will be able to view all the responses in real-time personal Google Sheet.
Ordering
How do I order?
Choose your favorite design, add to cart and fill out the personalization form during checkout.
How long does it take to complete?
Generally, it takes 3-5 working days to complete. If you need rush service, please let us know. We’ll help you if we’re able to meet your requested time frame.
What is your payment terms?
Due to personalized nature of jobs, we’re glad to receive your full payment first to serve you the best.
What Payment methods do you accept?
All payments on this site are made either through Paypal or via direct bank transfer. If you don’t have a Paypal account, you can still pay for your items using your credit card as a guest. Please note that all Paypal or credit card transactions and collection of credit card information is processed entirely by Paypal and we do not store any of your card information or details on our servers.
For direct bank transfers, Check out the details as below:
Receiving Bank: Public Bank Berhad
Beneficiary Name: The Paperpapers Studio
Beneficiary Account Number: 3206230225
Swift Code: PBBEMYKL
Please email us the bank-in & remittance slip, or proof of online transaction (No matter it is “Print Screen” or download transaction record from the transaction page, it’s fine) with the Order ID once payment is made.
Can I cancel my order?
There shall be no refund of your payment should you decide to cancel your order.
Personalisation
Can I customise RSVP form?
Your RSVP form can be customised to collect specific information related to your special day. This could be meal choices and dietary requirement, etc.
Can I add further details?
Yes. You can add further details. e.g. Dress code, children, accommodation, transport, SOPs, love quote, etc
Can I change the wording on your invitations?
Sure. Please share with us if you’d like to have your own wording on any one of our invitations. All designs on our website are as a guide only.
Can I change the colours or font type on your invitations?
Of course you can. Tell us your preferred colour or font type, we’re happy to work out to suit your colour theme.
Can I change the language on your invitations?
Yes you can.
Can I add background music?
We can add background music. Unfortunately, it can't be auto-played. Many browsers blocked auto-play function nowadays to prevent annoyance.
How many round of revisions can I have?
Email us if there is anything to revise or update. We help you revise up to three (3) rounds. Within 1-3 business days, we’ll send you revised proof for your review.
Unfortunately, if you need additional revisions after three (3) rounds of revisions, each additional round of revision will be charged at RM50.
Can I switch designs during proofing?
Yes, you can. We’re happy to do ONE complimentary design switch during the proofing process. Keep in mind that the design switch will be treated as one round of proofs.
Due to the amount of time and work involved, any additional design switches will be subject to a RM100 design fee.